Put safety first
For gas odor, fire, smoke, or an immediate hazard, leave the area and contact emergency services or the utility from a safe location.
Urgent water heater guidance
For gas odor, fire, smoke, or immediate danger, leave and call emergency services or the gas utility. For active water leaks, call Resolv after the area is safe.
Tell us what is happening. Resolv will call you back.
For gas odor, fire, smoke, or immediate danger, leave and call 911 or the gas utility first — don't troubleshoot online. For an active water leak, shut off the water to the unit if it's safe, then call Resolv to diagnose the failure and stop the damage.

What we check
For gas odor, fire, smoke, or immediate danger, leave and call emergency services or the gas utility. For active water leaks, call Resolv after the area is safe.
When to call
What happens next
For gas odor, fire, smoke, or an immediate hazard, leave the area and contact emergency services or the utility from a safe location.
If safe and accessible, stop the water supply at the heater and avoid standing water around electrical equipment.
Describe the hazard, equipment type, leak location, and steps already taken so the service request can be handled appropriately.
Make the informed call
The right next step depends on the actual equipment condition—not a generic rule or sales script.
Gas odor, fire, smoke, carbon-monoxide concerns, or immediate danger are not situations to troubleshoot through a website.
After immediate hazards are controlled, Resolv can diagnose the water heater, connections, valves, and replacement needs.
What Odessa homeowners say
Was a fantastic first visit. The technicians were professional, friendly, and explained the issue with the water heater well. We are very happy with the service.
Our water heater started leaking in the middle of the night. Lex came out immediately and extended himself to get the job done. Outstanding emergency response.
Jackson was here working on putting in a water heater. Very professional and knowledgeable, and the work was done right.
Straight answers
No. Leave the building and contact emergency services or the gas utility from a safe location first.
Only if the valve is safely accessible and you can identify it confidently. Do not enter standing water near electrical equipment.
That depends on household needs and conditions. Call to explain the situation and current availability can be confirmed without promising an unverified response time.
Emergency Water Heater Repair in Odessa
Call Resolv or send the short form. Get the scope and price before work starts.